I wrote a blog post recently for the Society of Participatory Medicine about Service Agreements among Friends and Colleagues. My point was that service agreements set boundaries and expectations, which can be especially important for someone who’s managing a chronic condition. What if we had service agreements with members of our health team, professional and non-professional? And ourselves. Could we think of care plans as service agreements? Person-centered care planning focuses on the goals of the person on the health journey. Who’s going to do what to get there? When? How will these goals and activities be tracked and shared across time and settings? The service agreement is the who's doing what to get there and when are they going to do it?
One of my personal health goals is to progress as slowly as possible with my Multiple Sclerosis.
My part of the service agreement:
Now I better share this with them. I think they'll get a kick out of it and say we're already doing it.
Danny blogs weekly at http://www.health-hats.com
Danny van Leeuwen, Opa, RN, MPH, CPHQ
Danny, an action catalyst empowering people traveling together toward best health, wears many hats in healthcare: patient with MS, care partner for several family members’ end-of-life journeys, a nurse for 40 years, an informaticist and a QI leader. Danny focuses on learning what works for people - patient-centered research, communication at transitions of care, health planning and informed decision-making, and technology supporting solutions created by and for people. He reviews PCORI research funding applications and serves as co-chair of PCORI’s Communication and Dissemination Advisory Panel. Danny is active in the Society for Participatory Medicine. Danny blogs weekly (www.health-hats.com) and was recently published in BMJ.
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